As the Bank’s aim is to be the reference in private and corporate banking, this vision and ambition cannot be achieved without a commitment to deliver quality in the Bank’s products, services and clients relationship management. The Quality Management was created in order to have a thorough look into the Bank’s operations, products and services and its objective is to maintain quality and high standards throughout. However, quality cannot be measured from one angle only. Consequently, the bank runs client satisfaction surveys on a trimestral interval. The bank also created a suggestion form for ad hoc comments. Moreover, the Bank recently introduced the “Voice of the client“ initiative which purpose is to see the Bank through the eyes of its clients. All opinion voiced will be analyzed by the Quality Management in order to reach and meet full client satisfaction.
The suggestion form is available online and at the Bank branches for clients to share thoughts and suggestions. All ideas are carefully studied by the Quality Management, as the Bank seeks to always improve the services and products offered to our esteemed clientele.
The Quality Management is ready to assist and
meet all demands and suggestions.
- +961 1 992 600